RedX Cloud
RedxCloud™
POWERING YOUR IDEAS
Back to HomeClient Portal
100% Risk-Free Commitment

72-Hour Money-Back Guarantee

We are confident in the speed and stability of our AMD EPYC & Ryzen infrastructure. If you are not completely satisfied with your server within 72 hours of your initial purchase, we will refund your payment in full.

Active 72-Hour Window• 100% Full Refund• 3–5 Business Days Settlement

72-Hour Window

Counted from the precise second your server node is provisioned and delivered to your client panel.

100% Full Refund

Zero cancellation charges, setup fees, or hidden deductions on all eligible first-time plans.

Original Method or Wallet

Refunded to your original UPI/Card account (3–5 business days) or instantly credited with a 5% bonus to your store wallet.

01

Eligibility Criteria

To qualify for a refund under our 72-Hour Money-Back Guarantee, the following conditions must be satisfied:

First-Time Service Order: The guarantee applies exclusively to first-time orders of game server hosting subscriptions for new clients.
Within 72 Hours: The refund request ticket must be submitted via the client portal within exactly 72 hours of invoice payment and node allocation.
Good Standing: The client account must be in compliance with our Terms of Service and must not have triggered any automated security or abuse flags.
02

Non-Refundable Circumstances & Ineligible Items

Refunds will not be granted under the following circumstances:

Service Renewals: Invoices paid for renewing an existing active server past its initial cycle are non-refundable.
Terms of Service Violations: Servers suspended or terminated due to DDoS attacks, stress testing, botnets, crypto mining, or illegal activities forfeit all refund rights immediately.
Dedicated Hardware & Custom IP Addons: Dedicated port ranges, dedicated IP allocations (where registry carrier costs are irrevocably incurred), and bespoke enterprise servers are non-refundable.
Payment Disputes / Chargebacks: Initiating an unauthorized chargeback or payment gateway dispute before contacting our support desk automatically voids refund eligibility and freezes the associated RedX Cloud account.
03

How to Request a Refund (Step-by-Step)

Step 1 — Sign In to Console

Log in to your account at redxcloud.in/auth and verify your order number and active server ID.

Step 2 — Open a Billing Ticket

Navigate to Support Tickets and select the department "Billing & Refunds".

Step 3 — State Reason & Preference

Briefly mention the reason for cancellation and specify whether you prefer a reversal to your original payment method or instant store credits with bonus balance.

Step 4 — Rapid Processing

Our billing team reviews and authorizes eligible tickets within 12 to 24 hours. Upon approval, your server is decommissioned and funds dispatched.

04

Processing Timelines & Settlement

  • UPI Payments (GPay, PhonePe, Paytm, BHIM): Reversal typically settles within 24 to 48 hours back to your linked bank account via Cashfree/Razorpay.
  • Debit / Credit Cards & Netbanking: Subject to issuing bank settlement schedules; standard settlement is 3 to 5 business days.
  • RedX Account Wallet: Credited instantly upon billing desk ticket approval with an extra 5% store bonus credit for future orders.

Have a question regarding your order?

Our support team is available 24/7/365 to assist with node diagnostics, routing optimization, or refund queries.

Open Support TicketDiscord