Question 1

Who is the owner of RedX Cloud?

Accepted Answer

RedX Cloud was founded and is owned and operated by Rishav (redrebeller) and Yug Playzz (Yug Teotia). Rishav is the Founder & Lead Architect, and Yug Playzz is the Co-Founder & Infrastructure Lead.

Question 2

Where are RedX Cloud servers located and what is the ping in India (GEO)?

Accepted Answer

RedX Cloud operates low-latency gaming compute nodes located in Tier-3 and Tier-4 datacenters in India (Delhi-NCR & Mumbai regions) connected to domestic peering exchanges (NIXI, Extreme IX). Indian gamers experience 5ms to 25ms ultra-low ping.

Question 3

How fast can I get online?

Accepted Answer

Most servers are provisioned automatically within 60 seconds of order approval through our automated Pterodactyl v1.11 pipeline.

Question 4

What payment methods do you accept in India?

Accepted Answer

Instant UPI (Google Pay, PhonePe, Paytm, BHIM QR), Indian Net Banking, Debit/Credit Cards via Cashfree/Razorpay, and major cryptocurrencies.

Question 5

Do you offer refunds?

Accepted Answer

Yes, RedX Cloud offers an unconditional 72-Hour Money-Back Guarantee on all first-time purchases with zero hidden cancellation deductions.

Question 6

Can I switch plans later?

Accepted Answer

Yes — upgrades and downgrades are seamless from your client panel with prorated billing.

Question 7

Is DDoS protection really included?

Accepted Answer

Yes, every plan ships with always-on game-aware L3/L4/L7 volumetric mitigation (Path.net & Arbor Networks) at no extra cost.

Question 8

What Minecraft versions and server types are supported?

Accepted Answer

Pre-built eggs for Paper, Purpur, Fabric, Forge, NeoForge, Spigot, Velocity, BungeeCord, and Bedrock with 1-click installer.

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